Returns & Exchanges
Due to the perishable nature of our craft beer and spirits, we generally do not accept returns on liquid products; however, we are committed to ensuring you receive your order in perfect condition. If your shipment is damaged or incorrect, please contact our cellar team within 48 hours of delivery to initiate a replacement or refund.
Contact Support
Email our support team with your order number and a brief explanation of the issue regarding your shipment or merchandise.
Provide Documentation
Attach clear photos of any damaged packaging or incorrect items received to help us document the issue for our shipping partners.
Review Process
Our team will review your claim within 2 business days to determine eligibility for a refund, store credit, or a replacement shipment.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a fresh shipment of your requested Burial products.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing